Policies and FAQ'S
​

Where can I find a description of the fragrances you offer? We're glad you asked!  We've got all that information right here.
Payment methods: We accept Visa, MasterCard, Discover, and American Express.
​Arkansas state, county, and local sales tax (if applicable) will automatically be added to orders shipped to an Arkansas address.
​Sales tax will not be charged on shipments to recipients outside of Arkansas.
Shipping: Our orders ship via USPS the next business day following placement in most instances.  You will receive notification via email when your order is sent. 
A flat shipping rate of $7.50 applies to all US orders, with free shipping on orders over $75.00.
Canadian orders are shipped through the USPS and will be charged actual shipping rates applicable.
Please contact us if you have any questions concerning shipping. We're happy to assist.
​
              Hey there local customers! Here are a couple options for you in ordering...
  • If you would like to pick your order up locally in Mount Ida, please enter the coupon code LOCAL during check out to avoid shipping charges.  We will then contact you via email to arrange pick up. 
  • If you would like to pick up your order from us in Hot Springs, please enter the code MARKET during check out to               avoid shipping charges.  We will then contact you via email to arrange pick up.
Returns Policy: We do not accept returns on orders for products unless physical damage occurs to the product during shipping.
You must report damage to us immediately when you receive the product so that we may file an insurance claim with the carrier. You will be reimbursed (minus shipping) when we receive the damaged goods.
We strive to provide a positive customer experience. Please contact us if there is any problem with your order.
Wholesale Policy: Please be aware that we are not accepting wholesale accounts at this time.
Privacy Policy:  All personal customer information is strictly confidential, thus it will never be released to other parties for solicitation purposes.
CRYSTAL CREEK  Copyright © 2019